Refund policy
Returns & Refunds
Returns
We want you to love your purchase! If something isn’t quite right, we accept returns within 14 days of delivery.
To be eligible for a return:
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Items must be unused and in original condition
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Items must be in original packaging
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Proof of purchase is required
To start a return, simply email us at info@withua.ca and we’ll guide you through the process.
Items That Can’t Be Returned
The following items are final sale and not eligible for return:
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Clearance or final sale products
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Any products excluded under our return policy will be noted on product pages and / or at checkout.
Return Shipping
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Return shipping costs are the responsibility of the customer unless the item is defective or incorrect
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Original shipping charges are non-refundable
For your peace of mind, we recommend using a trackable shipping method for returns.
Refunds
Once we receive and inspect your return, we’ll email you with an update.
If approved:
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Your refund will be issued to your original payment method
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Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider
Exchanges
If your item arrives damaged or defective, we’re happy to help with a replacement.
Just email info@withua.ca with your order number and photos of the issue, and we’ll take care of the rest.
Questions or Concerns
If you have any questions about shipping, returns, or your order, please don’t hesitate to reach out. We’re always happy to help!
Email: info@withua.ca