Shipping policy

Shipping

Order Processing

We work hard to get your order out as quickly as possible!
Orders are typically processed within 3-5 business days (excluding weekends and holidays) after you receive your order confirmation email.

During busy periods, processing may take a little longer—but if there’s a significant delay, we’ll always let you know.


Shipping Rates & Delivery Times

Shipping costs are calculated and shown at checkout before you complete your purchase.

Estimated delivery times:

  • Canada: 3-9 business days

  • United States: 7-14 business days

  • Express Shipping:1-2 business days

Please note that delivery times are estimates and may be affected by carrier delays, weather, or customs processing.


Where We Ship

We currently ship to:

  • Canada

  • United States

At this time, we do not ship to P.O. boxes, APO/FPO addresses.

For shipping to locations outside Canada and the U.S. please email to info@ua.ca


Tracking Your Order

Once your order ships, you’ll receive an email with your tracking number.
Tracking usually becomes active within 24–48 hours, so you can follow your package every step of the way.


Customs & Import Fees (U.S. Orders)

For orders shipped from Canada to the U.S., additional customs duties or import fees may apply.
These fees are determined by U.S. customs and are the customer’s responsibility.


Delays, Lost, or Damaged Packages

While we’re not responsible for carrier delays, we’re always happy to help.

If your order arrives damaged:

  • Please contact us within 48 hours of delivery

  • Email info@ua.ca with your order number and clear photos of the item and packaging

We’ll review your request and do our best to make it right.